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Customer Survey

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Packard's Shell is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Packard's Shell we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Discover More About Customer Survey At Packard's Shell in Nashville

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Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

What Our Customers Are Saying

Excellent. Bill, Matthew, Chris, Dustin & all were professional, polite, fast, knowlegeable, & friendly. They were NOT at all condescending to women as some can be. Fair price for excellent work. Gave ride to & from due to outrageouos taxi costs, unreliable & weird Ubers, friends busy during working hours & etc.

Nashville, TN

, 08/24/2021

I have been doing business with Packard for several years now and they are the best around!! It's an awesome feeling to be female and know you have a mechanic that is competent, trustworthy, dependable and best of all reasonable!! I have absolutely no hesitation in recommending these guys to anyone who needs car repair or maintenance. They also provide full service gas and that is certainly thing of the past!! Definitely 5++ star service in my book!! Thanks so much for taking such good care of your customers!!

Undercar Services, near Nashville, 44

, 07/17/2020

Bill and the Team were incredible!!! My family and I were heading he Florida on Spring Break and had car trouble at midnight on Thursday. I called Friday at 7:30am, explained my predicament, and Bill took me right in...our van was fixed and we were back on the road before noon. The entire experience exceeded any and all expectations!!! The Team's professionalism and concern for getting my vacation back on track was exemplary! It was the best experience I have ever had with any car trouble...I wish Packard's was in Michigan!!! Fair, honest, and dedicated to service....a great recipe!

Awesome service! These guys are honest, straight forward and very competitively priced. I have used them for many years and will continue doing so as maintenance and repairs are needed.

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Partners

  • ACDelco
  • BBB (Better Business Bureau)
  • ASE (Automotive Service Excellence)
  • Shell
  • Hunter Alignment
  • Motorcraft
  • Valvoline Oil
  • Interstate Batteries
  • IDENTIFIX