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Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Packard's Shell in Nashville

Packard's Shell Towing Services
Auto Repair Near 37210
Auto Repair Near 37076

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

What Our Customers Are Saying

Excellent. Bill, Matthew, Chris, Dustin & all were professional, polite, fast, knowlegeable, & friendly. They were NOT at all condescending to women as some can be. Fair price for excellent work. Gave ride to & from due to outrageouos taxi costs, unreliable & weird Ubers, friends busy during working hours & etc.

Nashville, TN

, 08/24/2021

I have been doing business with Packard for several years now and they are the best around!! It's an awesome feeling to be female and know you have a mechanic that is competent, trustworthy, dependable and best of all reasonable!! I have absolutely no hesitation in recommending these guys to anyone who needs car repair or maintenance. They also provide full service gas and that is certainly thing of the past!! Definitely 5++ star service in my book!! Thanks so much for taking such good care of your customers!!

Undercar Services, near Nashville, 44

, 07/17/2020

Bill and the Team were incredible!!! My family and I were heading he Florida on Spring Break and had car trouble at midnight on Thursday. I called Friday at 7:30am, explained my predicament, and Bill took me right in...our van was fixed and we were back on the road before noon. The entire experience exceeded any and all expectations!!! The Team's professionalism and concern for getting my vacation back on track was exemplary! It was the best experience I have ever had with any car trouble...I wish Packard's was in Michigan!!! Fair, honest, and dedicated to service....a great recipe!

Awesome service! These guys are honest, straight forward and very competitively priced. I have used them for many years and will continue doing so as maintenance and repairs are needed.

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Partners

  • ACDelco
  • BBB (Better Business Bureau)
  • ASE (Automotive Service Excellence)
  • Shell
  • Hunter Alignment
  • Motorcraft
  • Valvoline Oil
  • Interstate Batteries
  • IDENTIFIX