CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Excellent. Bill, Matthew, Chris, Dustin & all were professional, polite, fast, knowlegeable, & friendly. They were NOT at all condescending to women as some can be. Fair price for excellent work. Gave ride to & from due to outrageouos taxi costs, unreliable & weird Ubers, friends busy during working hours & etc.
Nashville, TN
I have been doing business with Packard for several years now and they are the best around!! It's an awesome feeling to be female and know you have a mechanic that is competent, trustworthy, dependable and best of all reasonable!! I have absolutely no hesitation in recommending these guys to anyone who needs car repair or maintenance. They also provide full service gas and that is certainly thing of the past!! Definitely 5++ star service in my book!! Thanks so much for taking such good care of your customers!!
Undercar Services, near Nashville, 44
Bill and the Team were incredible!!! My family and I were heading he Florida on Spring Break and had car trouble at midnight on Thursday. I called Friday at 7:30am, explained my predicament, and Bill took me right in...our van was fixed and we were back on the road before noon. The entire experience exceeded any and all expectations!!! The Team's professionalism and concern for getting my vacation back on track was exemplary! It was the best experience I have ever had with any car trouble...I wish Packard's was in Michigan!!! Fair, honest, and dedicated to service....a great recipe!
Awesome service! These guys are honest, straight forward and very competitively priced. I have used them for many years and will continue doing so as maintenance and repairs are needed.
